Summary

Dynamic professional who utilizes creativity, leadership, teamwork, and skillful operations support to design and execute solutions that offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Effective communicator known for providing best-in-class customer service and initiative in a variety of business settings that strongly convey value to both the client and employer.

Experience

February 2013-Present

Operations Specialist                                            Waste Management

·   Assists in troubleshooting and resolving safety, service and operational issues. 

·   Creates, distributes and closes-out customer tickets; maintains and distributes department related information on a daily basis.

·   Communicates with other supervisors and managers about operations and/or dispatch issues. 

·   Completes and maintains a variety of reports as directed by the department manager. 

·   Utilizes Microsoft Word, Microsoft Excel, Microsoft Access, Kronos, SMART, MASS, and other software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents and contract labor. 

·   Assisting with data collection and reporting required for incentive pay programs, processing of payments and other financial tasks as necessary.

·   Supporting the implementation of operational projects, communicating with customers about service issues and communicating with employees about scheduling and work assignments as needed. 

March 2012-July 2012                                                      Air Mechanix

Dispatcher

·   Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

·   Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

·   Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

·   Prepare daily work and run schedules.

·   Receive or prepare work orders.

September 2009-August 2011                                       Atmos Energy

Survey Specialist

·   Performed leakage surveys of new construction, schools, shopping centers and other areas using technical and specialized equipment to locate the presence of leaking natural gas.

·   Worked out in the field alone, organized a work schedule and completed work orders to stay within compliance with the Texas Railroad Commission

·   Lead the Downtown Dallas Central Business District survey project twice annually

September 2007-September 2009                     Atmos Energy

Construction Operator

·   Assisted in the installation and maintenance of gas lines, mains, meters, and regulators.

·   Ensured that every job was completed safely, timely, and completed within the company policies, procedures and regulations.

·   Complete paperwork consisting of drawings, maps, hours worked, ordering materials and knowledge of the material needed to use while complying with the company and regulatory requirements.

·   Served as liaison between contractor and company/contractor crews.

·   Developed relationships between co-workers and local city and government officials.

·   Verified that locates are correct according to maps and leak detection equipment.  Assisted and located utility lines.

November 2006-September 2007                       Atmos Energy

Meter Reader

·   Read residential, commercial, and industrial gas meters for billing purposes.

·   Maintained a 99% accuracy rate for all meters read.

·   Followed all Company procedures to maintain a 100% safety record with no lost time.

January 2005-November 2006                           TXU Electric Delivery

Meter Reader

·   Read residential, commercial, and industrial gas meters for billing purposes.

·   Maintained a 98% accuracy rate for all meters read.

·   Followed all Company procedures to maintain a 100% safety record with no lost time.

·   Member of the Safety Committee, and Safety representative in the Mid-Cities office.

October 2000-January 2005                                    ICS Telephones

Lead Cable Technician

·   Created and executed project work plans and revised as appropriate to meet changing needs and requirements.

·   Managed day-to-day operational aspects of a project and scope.

·   Reviewed deliverables prepared by team before passing to client.

·   Tracked and reported team hours and expenses on a weekly basis.

·   Installed voice and data cable networking within industry standards.

June 1995-November 2000                                              US ARMY

Military Police Officer

·   Responsible for providing support to the battlefield by conducting Area Security, Internment/Resettlement, Maneuver and Mobility Support, Law & Order, and Police Intelligence Operations.

·   Non-Commissioned Officer responsible for the training and development of team and platoon soldiers.

·   NCO in charge of all Company weapons and ammunition in Arms Room.

·   Platoon Sergeant responsible for the welfare, training, and development of the Company’s soldiers.

·   Strong leadership skills developed through the US Army’s proven track record.

·   Maintained a safe work record with no lost time incidents.

Education

·   Graduated  1995 Coppell High School

·   Graduated 1997 US ARMY PLDC (Primary Leadership and Development Course)

·   Graduated 1999 US ARMY ANCO (Advanced Non Commissioned Officer Leadership school)

·   Central Texas College in Kansas

·   WGU University – attending

Skills & Abilities

·   Proven proficiency in Microsoft Word, Access, Excel, Outlook, Smallworld, CM+, Fieldsmart

·   Highly skilled in maintaining paper and online filing systems for records and messages.

·   Hands on experience to respond to routine letters and email.

·   Experience with photocopiers, fax machines, video conferencing and phone systems, and additional office tools.

·   Able to communicate general information in an accurate and customer-friendly manner.

·   Exceptional verbal and written communication skills.

·   Dedicated and careful – high level of correctness and strong attention to detail.

·   Proven track record with Leadership and Training management through PLDC.